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NOW 25% DISCOUNT ON ALL PAINTINGS IN THE WEBSHOP!

FREQUENTLY ASKED QUESTIONS

Is it easy to place an order with you?

For sure! At the top right of our header you will spot those familiar three lines. Tap these lines and voilà, a menu will unfold on the right side of your screen. Select “DESIGN HERE” and before you know it you will find yourself in our editor. Here you can effortlessly upload your photos in just a few steps and let us frame the most beautiful memories for you. 📸✨

Which formats can I choose from?

With us you will discover an extensive range of formats, and below you will find an overview of the available options. But that's not all! In addition to various sizes, we also offer a range of frame styles, including rectangular, square and hexagonal. Choose from elegant black, warm wood-colored frames or go for a modern, frameless style. Do you want even more personalization? Then you have the option to add different passe-partouts and colors around your photo. Be surprised by our fantastic photo effects! If you can't wait to get started, click the three lines in our header and select "design here." Let your creativity run wild! 🌈✨

Hexagon - 25x22cm
Hexagon - 45x40cm
Rectangle - 17x22cm
Square - 22x22cm
Rectangle - 22x32cm
Rectangle - 31x45cm
Four lace - 45x45cm
Rectangle - 52x72cm
Rectangle - 72x102cm

Do you charge shipping costs?

We charge low worldwide shipping costs! (Why do we charge shipping costs) Because we want to offer our products at competitive prices, we unfortunately do not have enough margin to offer free shipping. We prefer to give extra discounts on your products and charge low shipping costs, so that you always get a good deal!
This way you can enjoy affordable delivery, wherever you are. We understand that shipping costs matter, and we strive to make it friendly to your wallet. Whether you order locally or on the other side of the world, we want your order to reach you effortlessly and cost-effectively.😊🌍📦

How do your discount codes work?

Good question! The discount you receive depends on the chosen size and material. But don't worry, you will see those savings not only when ordering, but also on the checkout page. This way we keep it easy to follow and nice and affordable for you!🌟💸
Have you not yet registered for our mailing list? Then this is your chance to do just that! This way you can be the first to enjoy our great promotions. You can register at www.collagedepot.nl. We always share our very best offers there 📩✨

Can I still change my order after placing it? 

Absolutely! If your order has not yet been processed, you certainly can!

If you would like to change the delivery address, please log in or create a Collage Depot account with the same email address you used for your order . As long as we haven't started processing yet, you can make that change with a smile.😊🚚

If you can't figure it out, don't worry! Then tap the icon at the bottom right of the website for our chat or send an email to info@collagedepot.com. We. We are always ready to give you that great shopping feeling.😄🛍️

How long will it take before I receive my order?

If you order before 6:00 PM (on working days), your order will be processed immediately and you will receive it at home between 1-4 working days. For international orders, delivery time usually varies between 3 and 7 business days depending on the country. As soon as your products are on their way, you will receive an email from us with a track and trace code, so that you can easily track the package. 🌍📦🚚✨

What if my order does not meet my expectations?

What if the appearance of my ordered products is not entirely satisfactory? Our goal is to ensure that you are 100% satisfied. That's why we offer a "satisfaction guarantee". If for any reason you are not happy with your purchase, please let us know. We value your satisfaction and will do everything we can to ensure this!

I have received my order, how do I assemble it now?

Great news that you have received your order! 😊 Now you can start enjoying your most precious memories.

Step 1: Take the products out of the box and think about how you want to place them on the wall. Lay them out on the floor and then measure the wall to avoid surprises when installing. Don't forget to wipe the mounting area with a dry cloth. The surface must be dust and grease-free.

Step 2: Remove the white foil from the magnets and press the frame firmly and level against the wall. Then slide the frame downwards in a smooth motion so that it detaches from the wall. Now some of the magnets remain on the wall. Once you are sure of the location, press the magnets firmly with your hands. Now simply replace the painting. Thanks to the magnets, you can easily hang the paintings level by sliding them, which is not possible with a plug and screw. How handy is that!😊🖼️✨

Requirements:

1. Painting(s)
2. Supplied spacers
3. Optional: spirit level or a sharp eye.😄

Can the photo frames be mounted on all walls?

Our specially developed "magic magnets" are located on the back of our photo frames. These re-stickable magnets adhere excellently to almost any wall, including stone walls, stucco, wallpaper, plasterboard, fiberglass wallpaper and renovation wallpaper. 

CAUTION! On certain materials, such as thin wallpaper or soft surfaces that may not have been properly primed, the magnets can still damage the surface. Over time, the magnets will adhere better to the surface. We cannot be held responsible for any damage. 

If the photo frames do not stick properly upon receipt, please let us know so that we can look for a suitable solution together. Do you have specific questions about your wall? Let us know via this contact link or chat box and we will get back to you as soon as possible. 😊🖼️✨

How can I track the status of my order?

Don't worry! We will keep you informed by email about the progress of your order. You will receive an email once we start production and again when your package is on its way. With the tracking link we provide, you'll always get the latest updates on the location of your package!📦🌐

Do you also have gift vouchers?

Yes! We have beautiful gift vouchers available. Ordering is a piece of cake through our editor. Simply click on this gift vouchers link, where we will take you to the editor. There you can select the gift voucher of your choice in just a few steps! Quickly discover the various amounts of gift vouchers. Giving a gift has never been easier.😄🎁✨

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