FREQUENTLY ASKED QUESTIONS
What is the delivery time?
At CollageDepot, it’s all about unique, custom-made artwork – no mass production or large stocks. Each work is crafted with care and passion by true craftsmen. You can expect your personal artwork to arrive at home within 2 to 5 business days.
Which material should I choose?
Choosing the right material depends entirely on the look you’re going for. Are you going for a warm and classic look? Then canvas is perfect: the matte, textile-like surface gives a timeless feel. For a modern and luxurious finish, choose plexiglass, where the colours shine and details come to life thanks to the glossy layer. Dibond, on the other hand, is the best choice if you like a sleek, minimalist style; it’s sturdy, subtle and has a matte finish. Do you want an elegant and classic piece of art and something that you can easily hang without drilling? Our framed options provide a stylish finish that fits perfectly into any interior.
Are you in doubt? Feel free to contact us; we are happy to help you make the right choice!
What are the shipping costs?
All orders are delivered for free ! After your order you will receive a track & trace and you will be regularly informed about the progress of your artwork.
Can I also order a painting in sepia, black/white or another colour?
Sure! Just send us an email with the product name to info@collagedepot.com
Can I change my order after placing it?
Absolutely! If your order hasn't been processed yet, this is definitely possible!
If you want to change the delivery address, log in or create a Collage Depot account using the same email address you used for your order. As long as we haven't started processing it, you can make the change with ease. 😊🚚
If you're having trouble, don't worry! Just send an email to info@collagedepot.com. We're always ready to give you that great shopping experience. 😄🛍️
Can I order a custom size?
Sure! We are happy to offer the possibility to order a custom size. Send us an email with your specific wishes to info@collagedepot.com , and we will contact you as soon as possible to discuss the possibilities.
What if my order doesn't meet my expectations?
What if the look of my ordered products doesn't quite match what I expected? Our goal is to ensure you're 100% satisfied. That's why we offer a "satisfaction guarantee." If you're not happy with your purchase for any reason, please let us know. We value your satisfaction and will do everything to ensure it!
Can I get a digital sample?
Yes, we offer a free digital sample! Send us a clear photo of the place you have the artwork in mind, along with information about what work and size you are considering. We will create a beautiful digital sample for you, so you can immediately see how the artwork will fit in your space.
You can email the photo and details to us (info@collagedepot.com) or send it via WhatsApp (085 0604194). This way we ensure that you have a good idea of the end result in no time!
How can I track my order status?
No worries! We’ll keep you updated via email about the progress of your order. You’ll receive an email once we start production and again when your package is on the way. With the tracking link we provide, you'll always get the latest updates on your package’s location! 📦🌐
Do you also offer gift cards?
Absolutely! We have beautiful gift cards available. Simply click on this gift card link. There, you can select the gift card of your choice in just a few steps! Quickly discover the various gift card amounts. Giving a gift has never been easier. 😄🎁✨